FAQ

Q: This online store is new. What's the occasion?

A: Well, my business used to be 100% in-person at events where hundreds of people would attend at a time. Since COVID-19 struck, all of those events have been cancelled or postponed until further notice. But I still need to work and you all need your backpacks, tactical bags, gear bags, and utility bags! So I put together this website to make that happen. Hope you like it!

Q: I saw your awesome bags at a show, but I didn’t buy one.  Now I really wish I had - what should I do?

A: Great question!  Don’t worry – it’s not too late.  I’m still happy to sell you a bag!  You can order from this site.  If you don't see what you want listed here, just contact me at gearbags@gmail.com or 651-276-3050 and let me know what you want.

Q: Do you have a store I can just go to?

A: Nope, not a brick and mortar store. I’ve been selling at various shows and events for the past couple decades and I’m happy to take web, phone, and email orders.

Q: What if there is a problem with a bag I bought from you, or if I just don't like it? 

It's uncommon, but this can happen. Please refer to our Refund Policy and contact me if you have questions. Your satisfaction is guaranteed or I'll make it right.  

Q: What kind of payment do you accept?

A: We accept all major credit cards, and have multiple payment options available including: Google Pay, Shop Pay, PayPal, and all major credit cards, including American Express.

Q: How much do you charge for shipping?

A: I use the U.S. Postal Service (USPS) for shipping.  The prices shown below are for Ground USPS shipping within the continental U.S.  If you need a bag(s) shipped outside of the continental US - or if you need a different kind of shipping - contact me directly to arrange the details and price.   
                                     
Here are the shipping rates you can expect:

Order Total Ground Rate
Up to $19.99 $6.50
$20.00 to $29.99 $7.25
$30.00 to $39.99 $8.25
$40.00 to $49.99 $9.50
$50.00 to $64.99 $10.75
$65.00 to $79.99 $14.50
$80.00 to $99.99 $20.50 
$100.00 to $149.99 $25.00
$150.00 to $199.99 $31.00
$200.00 to $299.99 $41.00
$300.00+ Free

Q: Do you do bulk orders?

A: Yes. Contact me and let's talk about what you need. Email me at gearbags@gmail.com or call me at 651-276-3050.

Q: How long will it take to process my order?

A: That depends on if I have it in stock, and if I’m in town or away at a show.   I generally check my emails Monday through Friday, and am available by phone.  Once you order, we’ll be able to let you know what to expect.  If you need to know before you order, just contact me at gearbags@gmail.com or 651-276-3050. 

Q:  Your FAQ section is very thorough and helpful, but I have a burning question that you didn’t answer – what  should I do?

A: Just send me an email at gearbags@gmail.com or call me at 651-276-3050. I’ll be happy to answer your burning bag-related questions.